Return Policy
We want you to be completely satisfied with your purchase from Saving Face® NYC. If, for any reason, you are not happy with your order, we offer a hassle-free 30-day return policy.
Return Guidelines:
Eligibility: To be eligible for a return, your item must be in its original condition, unworn, unwashed, and with all original tags attached.
Initiating a Return: If you wish to return an item, please contact our customer support team at esseffnyc@gmail.com within 30 days of receiving your order. Please include your order number and the reason for the return.
Return Shipping: The cost of return shipping is the responsibility of the customer unless the return is due to a mistake on our part or a defective item.
Refunds: Refunds will be issued once we receive and inspect the returned item. Please allow up to 7 days for the refund to be processed, depending on your payment method.
Exchanges: If you would like to exchange an item for a different size or color, please contact our customer support team, and we will assist you with the exchange process.
Defective or Incorrect Items: If you receive a defective or incorrect item, please contact us immediately. We will arrange for a replacement or refund, including return shipping costs.
Contact Us:
If you have any questions or concerns regarding our returns policy, please feel free to reach out to our customer support team at esseffnyc@gmail.com. We are here to assist you and ensure your shopping experience with us is a positive one.
Thank you for choosing Saving Face® NYC. We appreciate your trust in our products, and we look forward to serving you again soon.