FAQs

Welcome to the Saving Face® NYC FAQs page. We've compiled a list of common questions and answers to help you find the information you need quickly and easily. If you have a question that isn't addressed here, please don't hesitate to contact our customer support team atesseffnyc@gmail.com.

General Questions:

1. What is Saving Face® NYC?

  • Saving Face® NYC  is a fashion-forward clothing brand dedicated to redefining what it means to actually be unique.

2. How can I contact Saving Face® NYC?

  • You can reach us by email esseffnyc@gmail.com.

3. What are your business hours?

  • Our business hours are 9am-5pm Mon-Sat.

Order and Shipping:

4. How do I place an order?

  • To place an order, simply
    Browse and Select: Explore our products, choose your items, and add them to your cart.
    Checkout: Review your cart, then proceed to checkout.
    Sign In/Create Account: Sign in if you have an account, or create one with your details.
    Shipping: Enter your shipping address.
    Payment: Choose your payment method and enter your information.
    Review and Confirm: Double-check your order details and click "Place Order."
    Track: Look out for a shipping confirmation email with tracking information.

5. How can I track my order?

  • You can track your order by a tracking number.

6. What is your shipping policy?

  • Our shipping policy is detailed in our Shipping Policy Page. You can find information on shipping methods, delivery times, and more there.

Returns and Refunds:

7. What is your return policy?

  • Our return policy is outlined in our Returns Policy Page. It provides information on eligibility, return process, and timeframes.

Account and Privacy:

8. Is my personal information secure with Saving Face® NYC? - Yes, we take your privacy seriously. Please refer to our Privacy Policy Page for details on how we protect your information.

Payment:

9. What payment methods do you accept? - We accept multiple payment methods, e.g., credit cards, PayPal, etc.

10. Is my payment information secure when shopping with Saving Face® NYC? -
Absolutely. We use advanced encryption and security measures to protect your payment information.

Technical Issues:

11. I'm experiencing technical difficulties on your website. What should I do? - If you encounter technical issues, please contact our customer support via email.

We hope these FAQs have been helpful. If you have any additional questions or need further assistance, please don't hesitate to contact us. Your satisfaction is our priority, and we're here to assist you in any way we can.

Saving Face® NYC